Tansonic T6U1_Product Center::TANGXIN TECHNOLOGY

Tansonic T6U1

The Tangxin Telephone Recording System (USB Xinchuang Edition) T6U1 is a 1-channel USB recording box. It connects to the USB port of a computer via a USB cable, enabling independent recording of one telephone line. It supports Windows operating systems, as well as domestic operating systems such as Tongxin UOS and Galaxy Kirin. It features real-time recording, real-time monitoring, caller ID display, missed call records, customer information management, permission allocation, statistical recording, record export, and other functions. It can be widely applied to commercial telephone recording, power dispatching recording, hotline service telephone recording, complaint telephone recording, key position telephone recording, financial securities recording, public security alarm recording, monitoring telephones for security departments, aviation/railway/transportation dispatching recording, and production dispatching recording in various industries.

Applicable Lines:
Analog lines such as ordinary external lines or trunk lines, extension lines, virtual networks, etc.

Product Detailed Description:

Application Features:

In customer service centers, it monitors the service attitude and technical proficiency of service personnel, evaluates their work capabilities, analyzes product issues, collects customer feedback, and provides valuable basis for product improvement and telephone cost management.
For corporate decision-makers, it supervises the overall operation of enterprise telephones, assesses the utilization rate of telephone resources and human resources, comprehensively examines the work capabilities and professional standards of enterprise personnel, promptly identifies and prevents behaviors harmful to enterprise interests. The telephone recording system motivates employees to work wholeheartedly with high quality and efficiency to win enterprise recognition and rewards, discovers new business potential and directions, and provides unexpected legal evidence for enterprise decision-makers.
It helps sales personnel promptly understand customer conditions, improve sales conversion rates, and enables targeted training of their professional skills.
It can provide evidence for special occasions, and content can be directly extracted and easily transferred to a universal player for direct playback.
It provides effective legal basis for other industries.
It has a customer information management function that pops up detailed customer information.

Functional Features:

1. Software Platform
- Supports Windows 7/10/11 (32-bit/64-bit) in Simplified Chinese, Traditional Chinese, and English operating systems.
- Supports domestic operating systems such as Tongxin UOS and Galaxy Kirin.
2. Missed Calls
- For incoming calls that fail to be answered in time, the system automatically records them as missed calls. By querying through missed call conditions, you can directly retrieve information such as the caller number, date, and time.
3. Direction Discrimination
- Automatically identifies the "outgoing" or "incoming" direction of calls, detects the caller ID format, and records all dialed numbers and caller ID numbers.
- Note: To display the caller ID, the phone line must have a caller ID function.
4. Real-time Monitoring
- Enables real-time monitoring of ongoing calls, with the conversation content transmitted to speakers or headphones in real time.
5. Call Management
- The call management function allows for listing, statistics, and export of all incoming and outgoing calls.
6. Operation Log
- The system has a complete operation log function that records all system operations.
7. Business Management
- Allows adding customer information. After adding customer data to the database, when the customer calls, a detailed customer information window pops up, displaying the customer's address, phone number, transaction records, etc. This helps you obtain the caller's detailed information in real time, gain a competitive edge in business, win customers, capture market share, and improve enterprise efficiency. The system serves as an excellent helper for business operations.
8. Permission Management
- The system features multi-level user permission management, where users with different permissions can only operate corresponding functions.
Technical Parameters:
● Channel Number: 1 channel
● Connection Method: Series connection
● Compression Ratio: 1/6/8x compression
● Recording Activation Mode: Voltage control, key control
● Maximum Power Consumption: ≤10W
● Operating Temperature: 5℃-40℃
● Signal-to-Noise Ratio: 60dB
● Humidity: 5%-85%
● Frequency Response: 300-3400Hz (±3dB)
● Data Rate: 8kbps, 13kbps, 64kbps
● Interface Type: RJ11
● Recording/Playback Distortion: ≤2%
● Caller ID: FSK, DTMF
● FSK Modulation: Logic 0 (2200Hz±1%), Logic 1 (1200Hz±1%)
● Call Monitoring: Signal tone, voice
● DTMF Codes: 0-9, *, #, A, B, C, D
● Voice File Format: WAV
● Packaging Dimensions: 240MM (L) × 157MM (W) × 50MM (H)
● Product Gross Weight: 0.385KG

PC Configuration Requirements:
To ensure the normal operation of the Tansonic telephone recording system, the minimum PC requirements are as follows:
● 800MHz Pentium series CPU or higher
● At least one available USB interface
● 2GB RAM
● 500GB or larger hard drive (without compression, 1GB hard drive space can record approximately 35 hours)
● Speakers
● Other devices required for normal PC operation

Tansonic Tang Xin technology

Tang Xin official

Tansonic T6U1

Functional Features:

1. Software Platform

2. Missed Calls

3. Direction Discrimination

4. Real-time Monitoring

5. Call Management

6. Operation Log

7. Business Management

8. Permission Management

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