Applicable line situation:
Applies to ISDN-PRI (30B + D), NO.1, NO.7, R2 and other digital lines.
Application Features:
1.Monitoring people service atttitude,technology level,Examining working ability of service person; Analyzing product problem,Collecting customer’s advice in order to provice with product improvement base.
2.Monitoring enterprise operation and checking utilization rate of call and human resource for high rank people.Can also find action of benefit damage quickly and do some relevant measure to prevent that.Futhermore,phone recording system can make people devote themselves to work and improve working efficiency.Therefore can search new sales potential and orientation,also can provide with unexpected law proof for high rank people.
3.Helping sales know well about customer’s status in time and improving rate of business conclusion so that enterprise can trainsales pointedly.
4.Offering evidence directly for some special occasion,also can play these information in the player.
5.Offering effect evidence for other field.
6.Popup the customer’s detailed information.
Main features:
1 Software Operation System
Supports Windows 2000/NT/XP/2003/Vista/Win7(32/64bit)/Win8(32/64bit)/2008(32/64bit) Simplified Chinese version,Traditional Chinese version,English Operation system.
2 Unanswered Call Records
(If your telephone line has the CID features) When an incoming call was unanswered, the system would detect the CID and record it automatically .
3 Records in different duration
Start time of recording can be set freely,can record some duration ,or record whole a day.
4 Direction confirmation
Incoming call and Out-going call number automatically detection.
（If need to detect CID ,and your outside line must be openned the Caller ID features first.）
5 Real time monitoring
Can monitor the channel on conversation without any disturbance to the line.
Recording circularly automatically
Can set 4 disk at most, which is harddisk or subarea . When the system operation disk will be fully,system will delete the foremost file automatically.So that the system can operate circularly.
7 Call Management
Advanced call management function-Can list ,print and statistical all incoming and outgoing call number .
8 Log Management
The system has the integrity operation log,it can record all of the system operation.
9 Business Management（POPUP）
It can pop up the client’s detail information of incoming call if you add the client information to your information bank.. It also can record your client’s address,telephone number, business record and so on contents.This function becomes your business helper.
10 Remote Management(FTP)
It can upload the recording file to Server by FTP upload function,so that you can listen the recording even if you go on errands.
11 User Management
The system have multilevel user management function, different limits of authority use different features.
12 Supports more kinds database
Supports Access，MYSQL，MSSQL three kinds database,it can slove the big recording data problem.
13 Client Feature
Can login the Client at any computer on the LAN, to obtain the same operation as the server .
14 Alarm Remind
The user can set more kinds alarm remind,such as the harddisk space lack of,recording system disconnection,conversation delay and so on .After setting them,the system will send email or make some sound to inform the administer.
Technic Parameter:
●Channel: 240ch(Can install with T3E1,T3E2 ,T3E8,and 8pcs card at most in one PC.)
● Connection: Parallel
● Input resistance：75Ω/120Ω
●Signal Noise Proportion ：≥38dB
●Recording distortion: ≤2%
●Frequency Respond：300~3400HZ
●Data rate: ADPCM 16 Kbps
●Collection rate: 8 Kbps/s
●Recording and playback decode format: CCITT A-Law 64kbps
●Support Signal:ISDN-PRI(30B+D),NO.1,NO.7.R2
●Consume power maximai: ≤15w
●Temperature：5℃-40℃
●Humidity: 5%-80%
●Interface:RJ45
●Distortion degree: ≤2%
PC Requirement:
In order to make Tansonic Phone Recording System operate normally, we recommend PC requirement according the following：
●CPU Speed > Pentium Dual-core E5800 3.2GHz
●Can use PCI slot, more than one USB connection.
●Memory :2 GB
●Harddisk>500G(1 CH can recording 35hr in 1GB)
●Audio box
●Other equipment for PC normal operation.
Attachment: Software interface:
1.The Main Interface,it can see the line’s Idle, call duration and other status.
2.Recording mode and different duration recording setting interface.
3. FTP settings inteface, headquarters can search to listen, and collect the call records of all branches.
4.Customer Message POPUP interface.When the customer incoming call,it can see the details of the customer’s Tel.number,Address, Name and other information.
5. When an incoming call, it popup a small dialog box in the lower right corner of the screen.
6.Customer data interface. Here you can edit, add, delete, export and import the customer data and other operations.
7. Inquiry Interface.The user can do some inquiry ,playback and remark the recording file and other features here.
8.“Search Results” interface.It can search out the recording file by specified conditions.
9 .Client Interface. It can do some listening, and playback the recording file at any computer on the LAN.
10.Permission settings interface. Users can assign different permissions for each operator in the server and client.
11. Alarm setting interface.When the line disconnect or disk space is full ,system will send e-mail to notify the administrator.
12. Supports more kinds database.
