Applicable line situation:
Ordinary outside line or trunk, extension lines, virtual network , radio, intercom systems, analog lines handle and so on.
Product Description:
Application Features:
1.Monitoring people service atttitude,technology level,Examining working ability of service person; Analyzing product problem,Collecting customer’s advice in order to provice with product improvement base.
2.Monitoring enterprise operation and checking utilization rate of call and human resource for high rank people.Can also find action of benefit damage quickly and do some relevant measure to prevent that.Futhermore,phone recording system can make people devote themselves to work and improve working efficiency.Therefore can search new sales potential and orientation,also can provide with unexpected law proof for high rank people.
3.Helping sales know well about customer’s status in time and improving rate of business conclusion so that enterprise can trainsales pointedly.
4.Offering evidence directly for some special occasion,also can play these information in the player.
5.Offering effect evidence for other field.
6.Popup the customer’s detailed information.
Main features:
1 Software Operation System
Supports Windows7Simplified Chinese version,Traditional Chinese version,English Operation system.
2 Unanswered Call Records
(If your telephone line has the CID features) When an incoming call was unanswered, the system would detect the CID and record it automatically .
3 Multi-way of starting record
The system with Voltage Control,Key Control,Sound Control and so on..Start time of recording can be set freely –can record some duration ,or record whole a day.
4 Direction confirmation
Incoming call and Out-going call number automatically detection.
（If need to detect CID ,and your outside line must be openned the Caller ID features first.）
5 Real time monitoring
Can monitor the channel on conversation without any disturbance to the line.
6 Recording circularly automatically
Can set 4 disk at most, which is harddisk or subarea . When the system operation disk will be fully,system will delete the foremost file automatically.So that the system can operate circularly.
7 Call Management
Advanced call management function-Can list ,print and statistical all incoming and outgoing call number .
8 Log Management
The system has the integrity operation log,it can record all of the system operation.
9 Business Management（POPUP）
It can pop up the client’s detail information of incoming call if you add the client information to your information bank.. It also can record your client’s address,telephone number, business record and so on contents.This function becomes your business helper.
10 Remote Management(FTP)
It can upload the recording file to Server by FTP upload function,so that you can listen the recording even if you go on errands.
11 User Management
The system have multilevel user management function, different limits of authority use different features.
12 Supports MSSQL database
Supports MSSQL database,it can slove the big recording data problem.
13 Client Feature
Can login the Client at any computer on the LAN, to obtain the same operation as the server .
14 Alarm Remind
The user can set more kinds alarm remind,such as the harddisk space lack of,recording system disconnection,conversation delay and so on .After setting them,the system will send email or make some sound to inform the administer.
15 Automatic restart function
When the server power outage, and supply the power again, it is automatically started again the server and recording system, reduces the manual maintenance troubles.
16 AGC feature
Can slove the problem about both sides conversation sound no imbalance,like one side sound small,and the other side is too big,so that can hear the clearly sound.
17 Mass memory
1000G hard disk default, it can save phone records about 33,250 hours ( 1385 days) . For example, 8 channels in an average phone call three hours per day, you can save the records about 1385 days. 16 channels in an average call three hours a day, you can save about 692 days. 32 channels in an average call three hours a day, you can save about 346 days. If the capacity that is not enough, you can add the bigger hard disk .
18 Intelligent Client
For each system is equipped with intelligent client software.After install the client software,it can do some monitoring, searching and cabel status and other functions.
19 Group Management
It can according to the different departments of the company to group management, each department manager who can query call records of his own department.
Technic Parameter:
l Channel: TQ1608/TQ1616/TQ1632 three models.There are 8ch,16ch,32ch.
Connection: Parallel
● Recording start mode:Voltage、Key、Sound control.
l Consume power maximai: ≤10w
l Temperature: 5℃-40℃
l SNR: 60dB
l Humidity: 5%-85%
l Requency: 300-3400Hz（±3dB）
Data speed: 64kbps/1s
l Interface mode: RJ11
l Distortion degree: ≤2%
l Call number: FSK、DTMF
l FSK concoct mode: Logic 0(: 2200Hz±1%), Logic 1: 1200Hz±1%
l Calling Monitoring :Signal sound 、Voice.
l DTMF code: 0~9、*、#、A、B、C、D
l Voice file: WAV
l Voltage control mode estimation standard 40-120V(Ringing) 18-48(Idle) 5-17V(Hook off)
l System windows:WIN7
l Database :MSSQL
l Hard disk:1000GB
l Memory:2GB
